Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to all services, websites, and applications of the hz777 platform. By using our platform, you acknowledge that you have read this Policy and agreed to its terms.

hz777 is committed to providing a safe and reliable online gaming environment for users in Bangladesh. We believe you should have full control over your personal information. This Policy is intended to transparently inform you about what data we collect, why we collect it, and how we use it.

This Policy is consistent with applicable data protection laws and regulations in Bangladesh. If you have any questions about any part of this Policy, please contact our support team.

Various types of information may be collected during registration and use of the hz777 platform. This information can be broadly divided into two categories: information you voluntarily provide and information collected automatically.

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21+ only)
• Email address
• Mobile number
• National identity card or equivalent identity document (where applicable)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (we do not store the full number — only the last few digits)
• Bank account information (for bank transfers)
• Deposit and withdrawal history

2.3 Usage & Technical Information

• IP address and device identifier
• Browser type and operating system
• Which pages you visited on the platform and how long you stayed
• Gaming history and betting activity
• Login time and location information

2.4 Cookies & Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience and maintain platform functionality. You can control cookies by changing your browser settings, though this may limit some platform features.

hz777 uses your information for specific and lawful purposes. We will never use your information unnecessarily or beyond the purpose for which it was collected.

• Account Management: To complete your registration, verify your identity, and ensure account security.
• Service Delivery: To process gaming services, betting features, and financial transactions.
• Customer Support: To resolve any complaints or queries you may have.
• Security & Fraud Prevention: To detect suspicious activity on your account and take preventive measures.
• Legal Obligations: To comply with applicable laws and regulations and meet regulatory authority requirements.
• Platform Improvement: To improve service quality and plan new features.
• Responsible Gaming: To monitor your gaming behaviour, identify potentially problematic patterns, and provide support.

We do not sell, rent, or exchange your personal information. Instances of sharing information with third parties are described in detail in the section below.

hz777 may share your information with third parties in specific circumstances and under strict confidentiality obligations.

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software suppliers may receive a limited amount of information to deliver their services. All such partners are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

In the case of a valid court order, government investigation, or legal obligation, we are required to provide necessary information to the relevant authorities.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. In such cases, the new entity will be committed to maintaining the same privacy standards.

hz777 uses industry-standard security technology to keep your personal information safe. Our security infrastructure is regularly assessed and upgraded.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
• Data Encryption: Stored sensitive information (such as financial details) is kept in encrypted form.
• Firewall & Access Controls: Multiple layers of protection are active to prevent unauthorised access.
• Regular Security Audits: Our systems are regularly tested by security experts.

5.2 Organisational Safeguards

• Only authorised staff have access to your information, and they are restricted to the minimum information necessary.
• All staff take a confidentiality pledge and receive relevant training.
• A defined protocol is followed for rapid response in the event of a security breach.

While we take the highest security measures, no method on the internet is 100% secure. We therefore ask that you keep your password private and properly log out of your account after each session.

hz777 does not retain your personal information beyond what is necessary. We follow the principles below in determining how long data is kept:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, financial and identity-related information may be retained for a specified period to meet legal obligations.
• Transaction Records: Financial transaction data is retained for the period required under applicable financial laws in Bangladesh.
• Log Data: Technical log data is generally kept for a short period and deleted at regular intervals.

Once the retention period has passed, we securely delete or anonymise the data so that your identity cannot be recovered.

As a user of hz777, you have the following rights regarding your personal information. These rights are protected within the framework of applicable laws and regulations.

7.1 Right to Access

You may request to know what information we hold about you. We are committed to providing that information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to fulfil legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. In particular, you may object at any time to your information being used for direct marketing.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

hz777 strictly provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.

Age is verified at the time of registration. If we become aware that a user is under 21, that account will be immediately closed and any collected information will be securely deleted.

If you suspect that a minor has registered on hz777, please notify our support team immediately.

hz777 is primarily a platform for users in Bangladesh. However, for the purpose of managing technology infrastructure, some data may be processed or stored on servers located in other countries.

Wherever your data is transferred, we ensure that:

• The relevant service providers follow appropriate data protection standards.
• Privacy guarantees are provided through data processing agreements.
• The security of your information is maintained in accordance with the standards set out in this Policy.

hz777 may update this Privacy Policy from time to time due to business needs, legal changes, or technological developments. With each update, the "Last Updated" date at the top of the Policy will change.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification may be displayed when you log in to the platform.

Continued use of the platform after a change will be considered acceptance of the revised Policy. We therefore recommend that you review this Policy regularly.

hz777 places the highest importance on responsible gaming. To that end, we analyse information about your gaming behaviour in order to identify potentially problematic gaming patterns and provide appropriate support.

Information collected for this purpose is used solely for your benefit and is not shared with third parties. To learn more about responsible gaming, you can visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. hz777 is committed to resolving any privacy-related requests within a reasonable time.

Our privacy team is able to receive your requests in both Bengali and English.